We want every client to be completely satisfied. If something has gone wrong, we want to hear about it and put it right.
You can submit a complaint in any of the following ways:
· By email to info@fluentfinanceabroad.com
· By telephone: Spain +34 952 85 36 47 · UK +44 (0)20 3393 9902 · US 001 202 379 1946
· In writing to: Fluent Finance Abroad S.L., Avenida Marqués del Duero 76, 3ºC, 29670 San Pedro Alcántara, Marbella (Málaga), Spain
Please include your name, contact details, and a description of your concern so we can investigate promptly.
Fluent Finance Abroad S.L. is registered with the Bank of Spain as a mortgage intermediary (number D305) under Ley 5/2019, de 15 de marzo, reguladora de los contratos de crédito inmobiliario. That law establishes the complaint-handling and out-of-court resolution framework applicable to mortgage credit intermediaries in Spain.
If you are not satisfied with the outcome of a complaint regarding a mortgage credit agreement, you may escalate it to the customer-service department or complaints ombudsman of the lender concerned, and to the Bank of Spain, which supervises compliance with the LCCI. You also have data-protection rights as described in our Privacy Policy, including the right to complain to the Agencia Española de Protección de Datos (www.aepd.es).
